Have you experienced an unfortunate event that caused turbocharger damage? If you're ready to make use of your HPT turbocharger's warranty, this guide is for you!
One of the best advantages of buying from HPT Turbochargers is the peace of mind that comes with our standard 2-year warranty. No hassle, no questions asked – just exceptional customer service that will repair or replace your turbocharger within two years of the purchase date.
Ensuring warranty eligibility
Before proceeding with your return, please ensure that the turbocharger warranty has been activated. This step is essential to qualify for a replacement. If you haven't already done so, you can register your turbocharger by completing the 2-year warranty activation form here: HPT Turbo Warranty Registration .
Steps to return your turbocharger
If your turbocharger is eligible for a warranty replacement, follow these steps to ensure a smooth return process:
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Visit the RMAs/Returns page: Visit our Returns page .
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Click on the HPT Turbo return form link: This will take you to the required return form.
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Download the return form, print it out and fill it in: Make sure that all the required information is filled in correctly.
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Pack your turbo properly:
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If possible, use the original packaging, including the boxes and foam padding.
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If the original packaging is not available, we strongly recommend taking your Turbo to a professional shipping facility for expert packaging.
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Place your completed RMA form in the box.
Important shipping information
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Customers are responsible for shipping costs.
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We strongly recommend taking out shipping insurance to cover any potential loss or damage during transport.
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Proper packaging is the customer's responsibility to prevent damage during transport.
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HP Race Brands accepts no responsibility for lost, delayed, or damaged packages during shipping.
Warranty status updates
Once your returned turbocharger has been received and inspected, you will receive an email notification regarding the status of your warranty claim. Our goal is to provide a fast and efficient solution so you can get back on the road as quickly as possible.
By following these steps, you'll help streamline the return process and ensure a hassle-free experience with your HPT turbocharger warranty. Drive with confidence, knowing we've got your back!
